BBM HT Service was born to optimize intervention management, guaranteeing several benefits to the customer who signs up for one of the packages
BBM HT works with tickets, that is to say the reporting of a problem or an assistance request. Those who pick one of the BBM HT bundles can choose between several media (phone, email, Whatsapp, skype) to open a ticket.
WHAT ARE THE ADVANTAGES OF THE BBM HT BUNDLES?
Remote connection for troubleshooting
Guaranteed response time within 120 minutes*
Priority assistance compared to customer without HT
Special hourly rates depending on the package
Do you want to receive more information on the BBM HT service?
Contact us now *If the request is sent within the hours specified in the contractWHICH ARE THE HT BUNDLES?
Name |
Description |
|
|---|---|---|
SILVER PACKAGE |
20 TICKET - 10 hours of HOTLINE |
Contact us now |
GOLD PACKAGE |
40 TICKET - 20 hours of HOTLINE |
Contact us now |
PLATINUM PACKAGE |
60 TICKET - 30 hours of HOTLINE |
Contact us now |
The main advantage of the new HOTLINE service is totally dedicated support, aimed at understanding the customer’s needs in terms of spare parts and technical expertise, in order to get back into production quickly.
BBM’s HOTLINE is aimed at avoiding the intervention of an external technician, thus saving money. Furthermore, we guarantee the assistance of specialised personnel dedicated exclusively to the customer’s problem and specialized on different types of machines.
